Customer testimonials

Online Reviews for Local Businesses Did you know that 76% of consumers regularly read online reviews when browsing for local businesses? That’s right – the majority of people are relying on the opinions and experiences of others to make decisions about where to spend their money. In today’s digital age, customer feedback has become a powerful tool that can make or break a business’s reputation. Key Takeaways: Online reviews play a crucial role in shaping the reputation of local businesses. The top industries where consumers find business reviews most important are healthcare, automotive services, and service businesses/tradespeople. Google is the most trusted review platform overall, but consumers are also using YouTube, Instagram, and TikTok to find information about local businesses. More than 95% of consumers read online reviews before making a purchase, and positive reviews can increase customer spending by 31%. Businesses should actively ask customers to leave reviews and respond to both positive and negative feedback to build trust and improve their online visibility. How Consumers Use Business Reviews Consumers today heavily rely on online research and reviews to make informed decisions about local businesses. The behavior of customers showcases the growing significance of online reviews in shaping their purchasing choices. According to recent studies, a staggering 98% of consumers use the internet to find information about local businesses. In fact, 21% of consumers perform online research on a daily basis. While the frequency of online research has slightly decreased this year, the overall trend remains stable, emphasising the consistent reliance on digital platforms. When it comes to reading online reviews, 76% of consumers consistently or regularly seek them out for local businesses. This highlights the significant impact that reviews have on the decision-making process. “Reading online reviews has become an essential step in evaluating the reputation and credibility of a business. Consumers want to ensure they are making the right choice, and reviews provide valuable insights from others who have had firsthand experiences.” While there are various platforms available for consumers to read business reviews, Google dominates the landscape as the most popular review platform. An overwhelming majority of 87% of consumers turn to Google when researching local businesses. Other platforms like Yelp and Facebook have witnessed a decline in recent years. However, certain industries still place trust in platforms such as TripAdvisor and the Better Business Bureau (BBB), known for their credibility within specific sectors. Review Platform Percentage of Consumers Using It Google 87% Yelp 42% Facebook 36% TripAdvisor 30% Better Business Bureau (BBB) 24% The use of high-quality review platforms not only aids consumers in making well-informed decisions but also allows businesses to showcase their reputation and gain credibility. Businesses should prioritise managing their online reviews across various platforms to appeal to a broad customer base. The Impact of Online Reviews on Consumer Behavior Online reviews have a significant influence on consumer behavior. When making purchasing decisions, 95% of consumers read online reviews, and 89% make an effort to read reviews before buying products online. The power of reviews shouldnt be overlooked, as they have the potential to sway consumers towards or away from a particular business. Positive reviews play a crucial role in boosting customer confidence and encouraging them to make a purchase. In fact, studies show that positive reviews can increase customer spending by a staggering 31%. On the other hand, negative reviews can have a detrimental impact on businesses, with 40% of potential customers being deterred by negative feedback. Trust is a key factor in consumers’ reliance on online reviews. A whopping 74% of consumers state that reviews contribute to their trust in a company, emphasising the importance of building a positive online reputation. To gain consumer trust, reviews must provide recent and relevant information, as consumers are more likely to trust reviews that reflect the current status of a business. Also, businesses shouldn’t ignore the importance of engaging and responding to reviews. Responding to reviews can be a game-changer, as it has the potential to change the perspective of 56% of customers. When businesses take the time to address and acknowledge customer feedback, it demonstrates their commitment to customer satisfaction, which can prompt customers to support and continue doing business with them. Engaging with reviews can be a powerful tool for businesses to shape their reputation and attract loyal customers. By actively responding to both positive and negative feedback, businesses can demonstrate their dedication to customer service and build trust with their target audience. Online reviews have a profound impact on consumer behavior, influencing purchasing decisions and shaping the reputation of businesses. It is crucial for businesses to proactively manage and engage with online reviews to build trust, attract customers, and stay ahead in today’s competitive market. The Power of Reviews: Statistics Impact 95% of consumers read online reviews before making a purchase Online reviews are a crucial factor in purchasing decisions 89% of consumers read reviews before buying products online Reviews influence online shopping decisions Positive reviews increase customer spending by 31% A positive online reputation can lead to increased sales Negative reviews can deter 40% of potential customers Businesses must address negative feedback to avoid losing customers 74% of consumers say that reviews increase their trust in a company Trustworthy reviews are essential for building customer confidence 56% of customers can change their perspective after a business responds to their review Engaging with reviews can positively impact customer perception Conclusion Online reviews are key to the success of local businesses. As statistics show, the majority of consumers rely on reviews when making purchasing decisions. Before buying a product or service, they want to hear about the experiences of others. Acquiring positive reviews is essential as it not only boosts a business’s reputation but also increases customer spending. By actively asking customers to leave reviews and responding to feedback, businesses can build trust and loyalty among their clientele. From an SEO perspective, online reviews have a significant impact on a business’s visibility. They contribute to local search rankings, making it